Coldbet Privacy Policy — Your data is our responsibility

Welcome to Coldbet's privacy policy. This policy clearly sets out what types of information we collect when you use the Coldbet platform, how we use that information, and the steps we take to keep your data secure.

By using our services through the Coldbet website, mobile app, or any other channel, you are considered to have agreed to this privacy policy. We strongly recommend reading it carefully before registering.

Coldbet complies with international data protection standards. This privacy policy may be updated from time to time — members will be notified via their registered email address whenever changes are made, and the date at the top of the page will be updated accordingly.

Coldbet only collects information that is strictly necessary. We never request unnecessary or excessive personal data. The categories of information we collect are outlined below:

Coldbet does not collect any information beyond what is listed above. If additional data is ever required, members will be informed in advance and their consent will be obtained.

Coldbet uses collected data only for specific, defined purposes. In line with our privacy policy, every use of your data has a clear and legitimate reason behind it.

• For account registration, verification, and management.
• For processing deposits, withdrawals, and financial transactions.
• For awarding bonuses, promotions, and rewards.
• For customer support and complaint resolution.
• To prevent fraud, money laundering, and illegal activities.
• To improve platform security and performance.
• To fulfill legal and regulatory obligations.
• To create a personalized gaming experience for members.

Coldbet never sells or rents your data to advertisers or unrelated third parties. Your information is used solely to improve the quality of our services.

One of the core principles of Coldbet's privacy policy is that your data is not shared with third parties. However, there are specific circumstances where limited data sharing may be legally required.

• Payment Processors: Financial information required to process deposits and withdrawals is shared only with authorized payment gateways.
• Legal authorities: Coldbet is required to provide necessary information in response to court orders or legal demands from government regulatory bodies.
• Fraud Prevention: Information may be shared with relevant authorities in connection with fraud or money laundering investigations.
• Technology Service Providers: Limited technical data may be shared with contracted IT partners who operate the platform; however, they are not permitted to use that data independently.

The Coldbet website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help improve your experience on the platform.

• Essential cookies: Login sessions and security tokens — the site cannot function without these.
• Performance Cookies: To understand which sections of the site are used most.
• Preference Cookies: To remember your language, theme, and personal preferences.
• Analytics Cookies: To analyze user behavior and improve our services.

Cookies can be disabled at any time through your browser settings. However, disabling certain essential cookies may limit site functionality. Coldbet does not use third-party advertising tracking cookies.

Coldbet uses industry-standard security technology to protect your personal and financial information. Our privacy policy is not just a statement of intent — it is backed by real, verifiable technical measures.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are never stored in plain text — they are always kept in encrypted hash format.
• Server firewalls, intrusion detection systems, and regular security audits are in place.
• Suspicious logins or unusual activity are detected automatically and the member is alerted.
• Data backups are performed regularly and stored on secure servers.
• Staff are granted access only to the specific data required for their role.

As a Coldbet member, you have specific rights over your personal data. These rights are central to Coldbet's privacy policy.

To exercise any of these rights, please contact the Coldbet support team. We will respond to your request within 30 days of receipt.

Coldbet does not retain data beyond what is necessary. Member data is stored for as long as the account remains active. Following account closure, certain data may be retained for a defined period to meet legal obligations.

• Financial transaction records are generally retained for up to 5 years, in compliance with international financial regulations.
• KYC verification documents are retained for a maximum of 3 years after account closure.
• Gaming history is deleted within 6 months of account closure.
• Relevant data may be retained for an extended period during active legal disputes or investigations.

Once the retention period expires, all data is securely and permanently deleted — including from any backups.

Coldbet strictly prohibits anyone under the age of 18 from using the platform. In accordance with our privacy policy, if we become aware that data has been collected from a minor, that information will be deleted immediately and the account will be closed.

Age verification is mandatory during registration. If a parent or guardian suspects their child is using Coldbet, please contact our support team immediately — we will take prompt action.

Coldbet may update this privacy policy as needed. Members will be notified by email of any significant changes, and the date at the top of the page will be revised. Minor updates may be made without prior notice.

If you have any questions or concerns about this privacy policy, please reach out to the Coldbet support team. Our dedicated privacy team is always ready to answer your queries.